Daytime misses get a text
Sent before the patient dials elsewhere.
Missed-Call Text-Back
If someone calls your practice and nobody is available, Kept sends a text asking how it can help. The conversation can continue by text, move towards an appointment or be passed to your team.
See it work
What happens when a call is missed?
Sample
A missed call gets a reply.
Sample demo with a working clock. Sample data. Nothing here texts a real patient.
Message 3 of 3
12:42
- 12:41
Incoming call from (512) 555-0148.
- 12:41
No answer. The caller hangs up.
Hi, sorry we missed your call. This is Lumen Aesthetics. Can we help you find a time?
Your turn. Choose what the patient replies.
What changes
What changes when a call is missed.
About 3 in 4 missed callers never leave a voicemail (Med Spa Missed Call Economics Report, 2026). The patient hangs up and calls the next practice on the list. You already paid for the call.
After-hours callers get options
Booking options instead of silence.
Every text-back is logged
Time, reply and outcome, all recorded.
Clean handoffs for the desk
Context attached, no phone tag.
Setup
Set up around your practice.
We configure everything around your practice before launch. You approve the wording, we handle the setup, then we test.
Step 1 of 5
The exact wording callers receive after an unanswered call.
The details
What it works with, and where it stops.
Works with your setup
Works with any phone setup that supports no-answer forwarding, plus your calendar for booking links.
Where it stops
Text-back covers the calls voice can't handle: the caller who hangs up fast or doesn't want to talk to an automated assistant. Those details still reach your team, with the conversation attached.
More from Kept
Everything else Kept handles.
Everything here is included with Kept.
Inquiry Response
No message sits unanswered overnight.
See how it worksCallback Handling
Every callback request captured, confirmed and logged.
See how it worksVoice Answer
Calls are answered in one ring, then booked or moved to text.
See how it worksNo-Show Recovery
No-shows get reminders and a way back.
See how it worksPatient Reactivation
Past patients invited back, with consent checked first.
See how it worksReview Requests
Asks go out when you say, usually the morning after.
See how it worksAppointment Booking
Two times offered, booked in one step.
See how it worksReporting
See calls, inquiries, bookings, callbacks and other activity in your monthly report.
See how it worksFAQ
Questions practice owners ask.
Is this legal?
Yes. It starts with registered numbers, consent handling, and opt out on every conversation, all set up before anything sends.
What about existing patients?
Everyone gets the same fast reply, new callers and existing patients alike.
Do I keep my number?
Yes, it's yours. Forwarding only, and you can switch it off any time.
How fast is the text?
Within a minute of the missed call, day and night.
See how Kept would work for your practice.
Get a free 15-minute audit of your calls, inquiries, booking and response process. We will show you what we find and where Kept could help.