Callers greeted day and night
Name, number and reason taken.
Voice Answer
When the front desk is with a patient or on another call, Kept answers the phone. It handles common questions, helps patients book, takes messages, and passes anything else to the right person.
See it work
What happens when someone calls?
Sample
A call answered in one ring.
Sample demo with a working clock. Sample data. Nothing here texts a real patient.
Message 2 of 2
11:47am
- 11:47am
Incoming call from (512) 555-0148.
- 11:47am
Answered in one ring. Name, number and reason taken.
Your turn. Choose what the patient replies.
What changes
What changes on every call.
Voice answer picks up in one ring, greets the caller, takes a name, a number, and a callback reason, and either books the visit or moves the conversation to text.
Routine bookings on the call
Completed without a callback.
Complex needs moved to text
With the full context attached.
After-hours calls answered
Nights, weekends, lunch. Never left for morning.
Setup
Set up around your practice.
We configure everything around your practice before launch. You approve the wording, we handle the setup, then we test.
Step 1 of 5
What you offer, who you treat and the information callers commonly need.
The details
What it works with, and where it stops.
Works with your setup
Works with any phone setup that supports forwarding, plus your calendar for live availability.
Where it stops
Voice handles routine paths and routes the rest to your team. Clinical judgment and complex cases stay with your team, always.
More from Kept
Everything else Kept handles.
Everything here is included with Kept.
Missed-Call Text-Back
Every missed call gets a fast path to booking.
See how it worksInquiry Response
No message sits unanswered overnight.
See how it worksCallback Handling
Every callback request captured, confirmed and logged.
See how it worksNo-Show Recovery
No-shows get reminders and a way back.
See how it worksPatient Reactivation
Past patients invited back, with consent checked first.
See how it worksReview Requests
Asks go out when you say, usually the morning after.
See how it worksAppointment Booking
Two times offered, booked in one step.
See how it worksReporting
See calls, inquiries, bookings, callbacks and other activity in your monthly report.
See how it worksFAQ
Questions practice owners ask.
Will patients know it's automated?
The assistant says it is automated. It handles routine requests quickly.
What if it can't help?
The assistant says it cannot help, takes a name and number, and sends the details to your team by text.
Do I keep my number?
Yes. Forwarding only, and reversible in one place.
Can it answer after hours?
Yes. Nights, weekends and lunch hours are covered. You decide how after-hours calls are handled.
See how Kept would work for your practice.
Get a free 15-minute audit of your calls, inquiries, booking and response process. We will show you what we find and where Kept could help.