Resources for practice owners
Practical guides on calls, inquiries, booking, no-shows, past patients and reviews.
Latest
Patient Follow-Up
How quickly should a medspa answer a new inquiry?
Why response time matters when someone is deciding where to book, and what a good response process looks like.
Kept Team · Updated September 2026
No-Shows
How to recover no-shows
Simple ways to remind patients, make rescheduling easy and give missed appointments another chance.
Kept Team · Updated September 2026
Patient Reactivation
How to bring back past patients
How to identify patients who haven’t returned, decide who to contact and do it appropriately.
Kept Team · Updated September 2026
Reviews
How aesthetic clinics can get more Google reviews
When to ask, how to make it easy for patients to leave a review, and what to avoid.
Kept Team · Updated September 2026
Practice Growth
Should you spend more on ads or improve follow-up?
How to think about new patient acquisition when your practice already has inquiries coming in.
Kept Team · Updated September 2026
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