Notes from the front desk.
Short, practical pieces on response time, booking, no-shows, past patients, and reviews. Each one ends at the fix.
Featured
Missed Calls
What a missed call costs a medspa
No voicemail, no callback, no second chance. The math of the calls nobody answers.
Kept Team · Updated 2026-09-01.
Latest.
Lead Follow-Up
How fast should a medspa answer a new enquiry?
Minutes beat mornings. What reply speed does to booking rates, and how to hit it.
Kept Team · Updated 2026-09-01.
No-Shows
How to recover no-shows without nagging patients
Reminders that get confirmed, reschedule paths that get used, text-back inside minutes.
Kept Team · Updated 2026-09-01.
Lead Revival
How to win back past patients without spamming them
Clean the list, check consent, send short personal notes. The patient list you paid for, earning again.
Kept Team · Updated 2026-09-01.
Reviews
How aesthetic clinics earn Google reviews every week
Ask at the right moment, hear unhappy patients privately first, and make reviews easy for happy ones.
Kept Team · Updated 2026-09-01.
Practice Growth
More ads or better follow-up: where the next patient comes from
If half your calls go unanswered, ads buy patients for competitors. Fix follow-up first.
Kept Team · Updated 2026-09-01.
Read one, fix one this week.
Or skip the reading and get the ledger for your practice, free.